Niva Bupa Health Insurance: Reviews, Ratings & Coverage April 2025

Background

Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP and Bupa Singapore Holdings Pte. Limited. This standalone health insurance company provides a wide range of health insurance products that cater to the needs of its customers, such as individual health plans, family floaters, top-up policies, etc. It was founded in 2008 and is headquartered in New Delhi, India. Mr. Ashish Mehrotra is the company's CEO and MD.

Founded in

2008

JV Partners

Fettle Tone LLP and Bupa Singapore Holdings Pte. Limited

Number of Claims

7,04,615

Number of Policies

85,81,818

Turnover (GWP)

5216.72 Crores

Important Links

Login to Niva Bupa

Track your policy

Claim Settlement Ratio

Customer Care Details

Products

Health Insurance

Niva Bupa ReAssure

Niva Bupa Health Companion

Niva Bupa ReAssure 2.0 (Platinum+)

Niva Bupa ReAssure 2.0 (Titanium+)

Niva Bupa Senior First (Platinum)

Niva Bupa ReAssure 2.0 (Titanium+) with Disease Management Rider

Niva Bupa ReAssure 2.0 (Bronze+)

Niva Bupa ReAssure 2.0 (Bronze)

Niva Bupa ReAssure 2.0 (Gold)

Niva Bupa Aspire (Titanium+)

Niva Bupa Health Premier (Gold)

Niva Bupa Aspire (Titanium+) with Disease Management Rider

Customer Support

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Toll-Free Number 1860-500-8888

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E-Mail Address customercare@nivabupa.com

Alternative contact

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Detailed Ratings

Claims Experience

Customer Service

Claims Experience Rating

3.1

% of claims settled in less than 30 days

Reflects on the speed of settling valid claims

99.97%

% of Complaints received on overall claims

% customers unhappy with claims experience

0.39%

Claims Incurred Ratio

Ratio of net health insurance claims settled to net health insurance premiums collected

59.02%

Claim Settlement Ratio (No. of claims)

What % of the claims received were paid?

89.95%

Claim Repudiation Ratio

7.90%

No. of Cashless Hospitals

10,000+

Beshak Rating ^BETA

Insurance Ratings based on stuff that matters to you!

01. Claims Experience

02. Customer Service Experience

03. Product Benefits